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Getting Process Change to Stick

You see some changes coming up in your org, and you want to initiate a process change before the pain hits. But your process change doesn't take. What do you do?


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The Manager's Job Revisited

I've written many times on this site that understanding the manager's job is to 'increase the output of the team' has fundamentally changed the way I practiced management. This is a small update to that view.


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Book Summary: Radical Candor

A summary of Kim Scott's 2017 management book, Radical Candor, focusing on the three novel techniques that she introduces as part of her framework for effective feedback.

Media

Feature image for #22 Being the Shit Shield for Your Team

#22 Being the Shit Shield for Your Team

When you're protecting your team from outside events, how much is too much?

Feature image for #21 Discovering Career Conversations by Accident

#21 Discovering Career Conversations by Accident

Thoughts on implementing Russ Laraway's Career Conversations in my management practice in Vietnam.

Feature image for #20 When Delegating, Explain Why

#20 When Delegating, Explain Why

Why providing context and communicating executive intent is important if you want your subordinates to make decisions on your behalf.

Feature image for #19 How to Introduce a Process Change

#19 How to Introduce a Process Change

This week we look at a general template for introducing process change, and two ways of evaluating an impending change you're considering.

Feature image for When Delegating, Explain Why

When Delegating, Explain Why

It's easy to forget that context and intent matters a great deal when delegating a task. You don't want to be a bottleneck when something unexpected turns up; communicating executive intent is one way to free yourself from constant micro-management.


Feature image for The Costs of Firing Too Quickly

The Costs of Firing Too Quickly

Why is 'hire fast, fire fast' such a bad idea? You might think that it isn't — that it is a logical conclusion when you apply a sales funnel to your hiring process. But it really isn't the same thing.


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The Costs of Firing Too Slowly

What are the consequences of procrastinating on a bad employee? Why is firing slowly so bad for your team? We look at two stories and three lessons.